International Moves

METRO VAN LINE Shipping is an NVOCC, full service certified freight forwarder and International Moving and Shipping Company. METRO VAN LINE is fully insured, bonded and licensed by the FMC, ICC, and DOT.

METRO VAN LINE Shipping specializes in the worldwide relocation of Household Goods and Personal Effects to and from the U.S. Our network of 800 shipping professionals spans over 180 countries and territories
worldwide. Our team of professionals overseas origin agents, freight forwarders, shipping lines and destination agents assures the highest quality service, at the most affordable price.

METRO VAN LINE Shipping offers consolidated shipment options, exclusive-container service, and door-to-door shipping. Our comprehensive platform includes packing, loading, trucking, storing, ocean freight, customs
clearance, delivery, unpacking, and removal of debris at the final destination. PREMIER MOVING Shipping provides friendly and personal service with years of proven experience. METRO VAN LINE Shipping guarantees a successful move, and one of our Moving Specialists will gladly assist you with any questions or concerns you may have.

OUR CLIENTS INCLUDE:

  • Private Individuals
  • National and International Corporations
  • Government Organizations
  • Embassies and Consulates
  • Banks and Investment Firms
  • Individual Artists, Museums, and Related Organizations

In today’s global village it is becoming more and more common for people to relocate overseas. Many companies have sites in more than one country and regularly transfer employees from site to site. Some people move for a year or two, and others move for a much longer period, some even permanently.

The Quality of service in an international move should be the primary motivator in deciding what company to utilize, not price. Choosing the right international shipping company can make all the difference in the world. You want to choose a company who has the knowledge, expertise, and resources to get you where you need to go.

Moving abroad brings with it excitement as well as anticipation. To reduce the anticipation to a manageable level and enjoy the excitement, be sure to plan well in advance, and do your homework about the new country as thoroughly as possible. Your local bookstore and of course the internet, have lots of useful information on what to expect. Even if you have visited the country in the past, living in another country brings with it a whole new set of issues you will need to get your arms around.

THE INITIAL CONSULTATION

At the beginning of the moving process, one of our Moving Specialists will provide an initial telephone consultation for the many services that METRO VAN LINE Shipping offers. Next, a Moving Estimator will perform a survey of everything in your home that will be moved and will point out items that can’t be moved, such as flammable cans of paint, and items that might require special attention.

Your estimate will be based on the volume of goods to be shipped and/or the volume and weight of goods to be air-freighted. Accurate estimating depends on the level of detail given to the relocation consultant during this process.

HOW WE HELP

Make sure that all items are shown in detail, including contents of drawers, cupboards, attics and garages. Items that are not currently at your home should be described accurately. If you are planning to make new purchases that will need to be included in the move, be sure to update us during the survey.

STORING YOUR GOODS SECURELY

You may decide to store some of your items in your origin country or at the destination. Storage is a cost effective solution, mainly if you have to limit your shipment size, renting your home out, or moving into a hotel prior to finding a permanent home. Make sure to advise your moving specialist of any storage needs you may have.

PROTECTING YOUR POSSESSIONS

Your Moving Specialist will discuss insurance options with you to ensure that your possessions are protected during the journey. Though it’s unlikely that anything will happen, insurance gives you the security and
peace-of-mind you need during your move.

DOCUMENTATION

Proper documentation is increasingly important due to heightened security requirements. These documents declare your household goods and motor vehicles to be shipped out of the country. You can trust your Moving Coordinator to guide you through the process of identifying and completing the appropriate documentations for your origin and destination countries.  Documentations are a critical part of the international moving process, and late receipt may delay your shipment.

BOOKING YOUR MOVE

Since we know that no two moves are exactly the same, we will create a tailored solution for your specific move. There are usually several options that you could choose from, and your Moving Specialist will create a solution to ensure that you are moved with the minimum of disruption, within your personal timeline, and within your relocation allowance or personal budget.

You will also be asked to complete a formal acceptance of our local terms and conditions, and send the paperwork back to METRO VAN LINE Shipping together with your insurance form. The acceptance form represents the formal booking of your move.

Your Moving Specialist will send you a letter confirming your packing, loading and moving date. If you have purchased insurance, you will be sent a certificate. Remembering to keep these copies with your other important paperwork such the passports and your legal documents are essential.

PACKING AND LOADING

You are now ready to move! When the Moving Team arrives at your home, your personal belongings will be placed in appropriate cartons or containers. To protect your goods from damage, items will be individually wrapped in paper pads as needed. Made of shock-absorbing fiber, the paper pads are used exclusively for international relocations.

Once your shipment has been prepared for loading, it will be placed inside one or more containers. The type of containers selected will depend on the mode of transportation, the size of your shipment and your destination. Your shipment can be loaded into one or more of the following:

  1. Lift-vans
  2. Steamship containers
  3. Air containers

A lift-van is a wooden or plywood container with skids that is normally loaded by a forklift. Lined with water-resistant paper and caulked to prevent leakage, lift-vans might range in size from 180 to 210 cubic feet. The containers are supplied by steamship companies, and ranges from 1,165 to 2,600 CF.  To transport small shipments by air, the most common containers used are tri-wall boxes. Constructed of triple-layer corrugated cardboard, these boxes range in size from five to 100 cubic feet. When sending a large shipment by air, goods normally are crated instead of boxed. The crates must comply with dimensional specifications to meet aircraft cargo requirements.

WHAT CAN YOU DO TO PREPARE?

You can help your METRO VAN LINE Shipping Team by setting aside items that need to go into storage, need to be packed last, or those items which will remain in your home. Remember to pack and set aside all the personal items that will be traveling with you. Your insurance will not cover money or jewelry. Also, place all important paperwork such as passports, legal documents, etc.  in a personal handbag that you will take with you so that it does not get “caught up” in the move.

YOUR MOVING TEAM

An international move requires an experienced, highly trained Moving Team to ensure that packing,  wrapping and loading are done correctly. Using skill, care and attention to details, our crews have been highly trained using international packing materials and special methods, to protect your possessions during each phase of the move.

YOUR TEAM SUPERVISOR

The first person you will meet will be the Team Supervisor. He or she will review the details of the move with you and clarify your expectations or needs for the move, along with any special instructions you may have. If anything has changed since the time of your original estimate, please advise the Team Supervisor so appropriate arrangements can be made. The Team Supervisor will walk around your home and plan the packing and loading process in the most efficient way.

PROTECTING YOUR HOME

PREMIER MOVING takes great care to make sure that your home is protected during the moving process. Our moving team will carefully protect your carpets and floors, banisters, doors and vulnerable areas to prevent damage.

PROTECTING YOUR POSSESSIONS

Each member of your Moving Team has undergone comprehensive training in efficient and quality packing techniques, suitable for the rigors of an international move. Your household goods will be individually wrapped and packed in the appropriate containers. Crates and casings are built specifically for items that require special protection during international transport, while more standard goods will be protected with sturdy wrapping. You will get the highest quality materials and service in order to provide the maximum protection to your prized belongings during the long journey ahead.

YOUR INVENTORY

Your Team Supervisor will create an inventory list during the packing and wrapping process. A copy of the inventory list will be forwarded to our office at your destination to arrange customs clearance and delivery. You will be given one copy as well, remembering to keep it with your other important paperwork such the passports and your legal documents that are essential.

CUSTOMS CLEARANCE

The Customs clearance process and documentation can be both confusing and unfamiliar.  When you move with METRO VAN LINE, you can relax and rest assured that your Moving Coordinator will guide you through the entire process.

PAYMENT

Unless prior arrangements have been made, payment for your shipment must be received before the goods are moved to the port of exit. As soon as your shipment is prepared, you will be notified of the actual charges. Payments can be made by money order, cash or personal check. Corporate transferees will need a purchase order or letter of authorization from their company. Payments to the destination agent and customs officials often are required to be in the currency of your new country and by cash. Any additional charges not included in your transportation cost must be paid to the destination agent prior to delivery.

TRANSIT TIME

The type of transportation used, the distance to be covered and the time required to clear customs will affect the transit time of your shipment. METRO VAN LINE Shipping utilizes a computerized monitoring system to track shipments. As information is received during transit, the shipment’s progress is updated via our web site. In addition, you can receive periodic updates about your shipment status by calling your PREMIER RELOCATIONS Shipping Agent. When you arrive at your new location, contact your destination agent.

DESTINATION AGENT

Your METRO VAN LINE Shipping Coordinator will forward all of your moving and official documents to our local agent office. This agent will then contact your Move Manager to verify the details of your move, and contact you to arrange a mutually convenient time for delivery. Once you arrive at your destination country, please contact METRO VAN LINE local agent as well, as instructed by your moving Coordinator. Failure to make timely contact could result in customs delays, and additional storage costs, demurrage or port rent expense will apply. Airports levy similar penalties if airfreight shipments are delayed. To avoid delays and additional costs, it is vital to contact your local agent office immediately upon your arrival to your final destination.

DELIVERY AND UNPACKING

As soon as your final destination is reached, your household goods will be professionally unloaded with the same care and attention to details with which they were loaded. Your local Team Supervisor will be available to assist you with the final delivery. All items will be carefully unloaded and crosschecked with your inventory list, and will be placed in the correct rooms. All packing materials and debris will be quickly removed from your new home.